COVID-19 RESPONSE

Dear Beauty Nation,

We are dedicated to providing our customers the best service for as long as it’s safe for everyone during the COVID-19 Coronavirus Pandemic. We’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible.

During this time, we remain committed to shipping out orders in a safe and responsible manner by:

  • Continuing to be cautiously open while adhering to local, state, federal laws and CDC and WHO guidelines
  • Taking extra precautionary measures by regularly disinfecting high traffic areas and facilities, providing free sanitation alcohol for everyone, adhering to max capacity rules, & encouraging everyone to stand 6 feet apart
  • Providing hand sanitizer, disinfectants, gloves, & masks for all of our employees
  • Not accepting returns on any orders until August 30, 2020 to ensure that all customers are receiving safe and new products, as well as the safety of our employees
  • Mandating that anyone who feels sick to stay home
  • Although we are exempt since we are a small business, we are still providing Paid Sick Leave to all of our employees in accordance to the Families First Coronavirus Response Act
  • We’re also offering free pickup service to encourage our customers to stay home in the Memphis Area. 
  • While this remains a challenging time for us all, we are inspired by the support of all of you. Again, we’d like to apologize and thank our customers in advance for potential delays in processing orders, as our team works hard to fulfill as many orders as safely as possible. As we continue, we want to thank each and everyone one of your for supporting small businesses as well as our employees. We will continue to update all of you with any information regarding COVID-19 and changes to our operations. 

    Thanks again, and stay safe! 

     

    Covid-19 Return Policy

    DUE TO THE RECENT COVID-19 OUTBREAK, BEAUTY NATION IS REGULARLY DISINFECTING OUR WAREHOUSE & TAKING EXTRA PRECAUTIONS RECOMMENDED BY THE CDC, WHO, & GOVERNMENT. FOR EVERYONE'S SAFETY WE ARE PLACING AN EMERGENCY RETURN POLICY FOR THE WELL BEING OF BOTH OUR CUSTOMERS & EMPLOYEES.  WE WANT TO ENSURE THAT ALL OF OUR CUSTOMERS ARE GETTING NEW PRODUCTS & OUR EMPLOYEES ARE NOT HANDLING POTENTIALLY UNSAFE RETURNS, SO WE HOPE YOU UNDERSTAND THIS TEMPORARY POLICY. PLEASE READ THE FOLLOWING CAREFULLY BEFORE PLACING AN ORDER:

    All orders, regardless of purchase date, cannot be return/exchange between MARCH 19, 2020 - MAY 31, 2020. No order will be eligible for RETURNS OR EXCHANGES. If order is NOT cancelled before shipment, there is no way to return/exchange once it has left our facility. Please verify all items are correct prior to shipment! Thank you for understanding and shopping with us.